Plans and Free Trial

Every plan starts with a 3-day free trial. A card is needed at sign-up. If you cancel before the trial ends you are not charged. Otherwise your plan starts on day 4 and renews each month or year until you cancel. Prices exclude tax, which is added at checkout. Payments are processed by Paddle, our reseller and merchant of record.

Organisation plans are charged per user. Seats belong to the organisation and can be moved between staff at no extra charge. Users after the first 10 are charged at 15% less.

Refunds

If ClearTone isn't right for you, ask for a refund within 14 days of any payment and you'll get the full amount of that payment back. Email info@sgopeoplehub.com or raise a ticket on the Help and Support page with the email address you paid with. Refunds go back to the card or account you paid with, and the plan stops at the same time. You can also cancel at any time, so you aren't charged again: use the manage subscription link in your Paddle receipt email, or email us and we'll cancel it for you. The plan then runs to the end of the period you have paid for.

Who You Are Buying From

SGO ClearTone is a product of SGO PeopleHub, a trading name of Subic Global Outsourcing Incorporated, Unit 303, Bldg 2, Lots 16-17 Manila Avenue, Central Business District, Subic Bay Freeport Zone, Olongapo City, Philippines. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes every refund. For help with a payment you can also contact Paddle through the link in your receipt email.

Your Audio and Data

Noise removal, transcripts, translation and Only My Voice run on your own computer. Audio and transcripts are not sent to us. If your organisation uses the team dashboard, ClearTone sends numbers about each call (such as talk time and microphone warnings), never audio or words. Recording or transcribing calls can require the other person's consent where you or they are; you are responsible for following the rules that apply to your calls.

Partner Terms

• You earn 15% of every payment a customer makes in their first 12 months, when they sign up through your link. The amount is calculated after tax and payment-processing fees.
• Your link is remembered for 60 days after someone clicks it. If they click more than one partner's link, the last one counts.
• Commission becomes payable 30 days after each payment. If a payment is refunded or charged back, its commission is cancelled, or recovered from your next payout if it was already paid.
• Payouts are made monthly once at least £25 (or the equivalent in your currency) is ready to be paid.
• You cannot earn commission on your own purchase, and you must not bid on the ClearTone or SGO names in paid search ads. Commission can be withheld where we find fraud or misleading promotion.

Questions: info@sgopeoplehub.com.