Who We Are

SGO ClearTone is provided by SGO PeopleHub, Unit 303, Bldg 2, Lots 16-17 Manila Avenue, Central Business District, Subic Bay Freeport Zone, Olongapo City, Philippines. Contact: info@sgopeoplehub.com.

What Happens on Your Computer

Noise removal, live transcripts, translation, voice learning ("Only My Voice"), the mic check and AI call summaries all run on your own computer. Your call audio is never sent to us. Call notes are stored on your computer unless you choose otherwise.

What We Collect

Account details: your email address, your plan and seats, and sign-in codes (kept for 10 minutes).
Billing: handled by Paddle, our merchant of record. We receive your email, plan, and payment status, never your card details.
Call numbers for team dashboards: calls, talk time, talk ratio, voicemails and microphone warnings. Never audio or words.
Call notes, only if you or your organisation switch on "My notes on my phone" or team sharing. These are encrypted when stored.
Connections you create with the Connect button (for example Zoho or Slack): the sign-in tokens are handed to the ClearTone app on your computer and are not kept by us. With a calendar connected, the app reads each meeting's title, time and guests, and adds a meeting only when someone on the call asks it to (“Hey ClearTone, rebook this meeting”).
Partner programme: referral clicks and commissions.
Help desk tickets: what you write to us and our replies. When you report a problem from the app and leave the box ticked, also the app version, your computer's system details, ClearTone settings and recent error messages. Never call audio, transcripts or notes.

How We Use It and Who We Share It With

We use your data only to provide ClearTone: to sign you in, check your plan, show dashboards and notes to the right people, and send service emails. We share it only with the services that run ClearTone: Paddle (billing), Render (hosting, Singapore region), and Postmark (sign-in and service emails). Call notes go to other apps such as your CRM only when you connect them, directly from your computer. When you connect ClearTone to an AI assistant such as Claude or ChatGPT, that assistant receives the call notes and team information it asks for on your behalf. We do not sell data or use your calls to train AI.

How Long We Keep It

Account and billing records are kept while you have an account and as long as the law requires afterwards. Stored call notes are kept until you or your organisation delete them, switch sharing off and delete, or close the account. Sign-in codes expire after 10 minutes; AI assistant access tokens expire after an hour and refresh tokens after 60 days unless renewed.

Your Choices

You can download, correct or delete your data, or close your account, by emailing info@sgopeoplehub.com. Recording or transcribing calls can require the other person's consent where you or they are; you are responsible for following the rules that apply to your calls.