ClearTone / Help and Support
Most problems have a quick fix below. If yours doesn't, raise a ticket and our team will reply by email, usually within one working day.
In your calling app's audio settings, choose the default microphone, or pick ClearTone. Then press Test My Mic in ClearTone to check the level.
Open ClearTone, go to Settings and press Calibrate. Read the four short lines aloud and ClearTone sets your level again.
Choose the default speaker in your calling app, or pick ClearTone. If you closed ClearTone mid-call, open it again or choose your headset directly.
Codes come from info@sgopeoplehub.com and work for 10 minutes. Check your junk folder, then ask for a new code.
In ClearTone, press Send Notes To and check the connection says Connected. If it asks you to reconnect, press Connect once more.
Your plan, seats and download links are on your account page. Paddle emails every receipt, and you can cancel from that email at any time.
Tell us what happened and what you expected. If it's about the app, you can also press Report a Problem in ClearTone's Settings, which can include helpful details from your computer.
Please don't include passwords or card numbers. You can also email info@sgopeoplehub.com.
Sign in with the email you used on the ticket to see replies and add more detail.
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